Sales Business Retention Representative
Core
Proactively manage assigned customer relationships to drive renewal, retention, and growth by identifying solutions that increase satisfaction and value.
Role type
Senior Sales Business Retention Representative
Builds
Customer retention programs and commercial development initiatives
Domain
Technology / B2B Services
Required skills
Strategic account management, churn prevention, up-selling and cross-selling, complex problem solving, data analysis, contract lifecycle management
Preferred skills
Consultative selling, stakeholder engagement, innovative reactivation strategies
Responsibilities
Achieve renewal targets for assigned customer base, reduce churn through targeted prevention and recovery strategies, build and consolidate long-term relationships with key clients, provide in-depth product and service support, develop customer loyalty programs, reactivate inactive customers, monitor satisfaction indicators, identify up-selling and cross-selling opportunities
Seniority
Senior, hands-on IC