Senior Enterprise Software Engineer
Core
Senior operational advisor ensuring ITSM practices (Change, Incident, Request, Problem, SLA) deliver intended outcomes through performance monitoring, compliance reviews, and process improvement.
Role type
Senior IC ITSM Operations & Governance Engineer
Builds
Operational dashboards, automation workflows, and governance reports for ITSM practices
Domain
Enterprise IT Operations / IT Service Management
Deliverable
dashboards & analysis
Required skills
ITSM practice assurance, ITIL/IT4IT, ServiceNow, Power BI, Python/PowerShell/Bash scripting, KPI design, root-cause analysis, compliance auditing
Preferred skills
Cloud/Infrastructure operations, DevSecOps, AI workflow tooling, xMatters/PagerDuty
Technologies
ServiceNow, Power BI, xMatters, Python, PowerShell, Bash, Azure, AWS
Responsibilities
Monitor process performance across ITSM practices; assure Change Enablement, Incident, Request, and Problem Management execution; conduct compliance and control reviews; build operational dashboards and automate workflows; facilitate performance reviews and coordinate remediation; support CAB/ECAB forums and major incident response.
Seniority
Senior, hands-on IC