Manager, Professional Services (Brightflag)
Core
Lead and elevate a growing team of Implementation Managers to define and execute the onboarding methodology for Brightflag's AI-powered legal spend management platform.
Role type
Senior IC people manager (Professional Services)
Builds
Implementation playbooks, coaching culture, and standardized onboarding processes for enterprise legal teams
Domain
Legal technology / AI-powered spend management
Required skills
People management, coaching, project management, process design at scale, stakeholder management, cross-functional collaboration
Preferred skills
Technical background
Responsibilities
Lead and develop a team of Implementation Consultants, manage performance and career planning, track implementation metrics, enforce methodology standards, improve processes for efficiency, provide strategic input on scaling, own onboarding/training, act as escalation point, partner with Product, lead cross-functional initiatives
Seniority
Manager, people leadership
