Sr Mgr Client Services
Core
Managing and overseeing client service activities for plan sponsors and advisors, ensuring high-quality, cost-effective service delivery and providing team leadership.
Role type
Senior Manager, Client Services
Builds
Client service operations and team performance for plan sponsors and advisors
Domain
Employee benefits and financial services
Deliverable
client delivery
Required skills
Team leadership and development, policy modification and execution, legal and complaint handling, resource management, regulatory compliance, benefits recordkeeping systems proficiency
Preferred skills
None stated
Technologies
Microsoft Office
Responsibilities
Manage and oversee assigned Client Service Managers, ensure high quality service of individual products is provided to all clients in an efficient, cost-effective manner, provide leadership to all members of the team including their growth and development, ensure legal issues and complaints are handled fairly & consistently, recommend changes to policies and establish procedures that affect immediate organization, stay current on legal and regulatory issues and how these impact clients
Seniority
Senior, hands-on IC with management responsibilities