Customer Success Partner
Core
Strategic advisor to Legal Operations, Legal, Finance, and Technology stakeholders ensuring measurable business outcomes and value realization from WK ELM solutions.
Role type
Senior Customer Success Partner (Strategic Account Management)
Builds
Customer success plans, value realization strategies, and executive engagement programs for enterprise clients
Domain
Legal Technology / Enterprise Software
Required skills
Strategic account management, executive relationship management, customer success planning, risk mitigation, cross-functional leadership, program management, stakeholder mapping, value realization quantification, adoption driving, recovery initiatives, business review facilitation
Preferred skills
Legal Operations expertise, Legal Technology domain knowledge, Fortune 1000 customer experience, enterprise software implementation experience, global stakeholder management, CRM/analytics platform proficiency
Technologies
WK ELM solutions, CRM systems, customer success platforms, adoption analytics tools
Responsibilities
Develop and execute strategic customer success plans tied to business objectives; Conduct Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs); Monitor customer health and proactively identify retention risks; Build trusted relationships with Legal Operations leaders and General Counsel; Partner with Account Management, Support, Product, and Technical Account Management to orchestrate resources; Identify expansion opportunities and develop customer advocates
Seniority
Senior, hands-on IC with strategic influence
