Customer Success Associate Director - Healthcare SaaS
Core
Senior individual contributor driving customer outcomes, value realization, and strategic partnerships for Wolters Kluwer Health's largest health system customers across the UpToDate portfolio.
Role type
Senior IC Customer Success Associate Director
Builds
Strategic success plans, executive engagement, and portfolio adoption for health systems
Domain
Healthcare SaaS / Health Information Systems
Required skills
Strategic account management, executive stakeholder engagement, healthcare industry expertise, value realization, cross-functional leadership, mentorship
Preferred skills
Provider/healthcare segment expertise
Technologies
UpToDate, Lexidrug, Patient Engagement solutions
Responsibilities
Lead executive business reviews and strategic planning with senior customer stakeholders; drive adoption and utilization of the UpToDate portfolio; develop and execute comprehensive customer success plans; partner with Sales to support retention and expansion; serve as a mentor and thought leader within the Customer Success organization
Seniority
Senior, hands-on IC with mentorship responsibilities