IT Support Engineer II
Core
Provide Tier 2/3 IT support for hardware, software, AI, and collaboration tools to employees and executives.
Role type
Senior IC IT Support Engineer
Builds
End-user technology support and operational stability
Domain
Life sciences / Enterprise IT
Required skills
Windows/macOS support, mobile device management, identity and access management, network connectivity troubleshooting, incident management, executive support, process improvement, documentation
Preferred skills
Microsoft Copilot/AI assistant enablement, regulated industry experience, cross-regional coordination
Technologies
Microsoft 365, Microsoft Copilot, Teams, Windows 11, macOS, iOS, Android, Intune, JAMF, Active Directory, ServiceNow, Zoom, Webex
Responsibilities
Diagnose and resolve complex end-user technology issues, support executive meetings and events, manage technology rollouts and testing, create procedures and training content, coordinate global Follow-the-Sun support handovers
Seniority
Mid-Senior, hands-on IC
