Strategic Account Manager II - Enterprise National Accounts
Core
Partner with Account Executives to drive retention, growth, and service delivery for national healthcare accounts, acting as the primary point of contact for client issues and implementation.
Role type
Senior Account Manager (Healthcare Operations)
Builds
Client retention strategies, member communication plans, and account service delivery for national accounts.
Domain
Healthcare / Insurance / National Accounts
Deliverable
client delivery
Required skills
Client relationship management, strategy development, project implementation, issue resolution, reporting, cross-selling, regulatory compliance
Preferred skills
Healthcare operations experience, insurance licensing, stakeholder coordination
Technologies
Sales & Account Management databases, BlueSTAR reports, BAA/ASO agreements
Responsibilities
Partner with Account Executive to develop and execute client retention and growth strategies; Serve as primary contact for member/claim issues and escalations; Lead implementation activities and coordinate internal meetings; Develop multi-year member communication plans; Manage tracking and resolution of claims and eligibility issues; Prepare reports and documentation for annual reviews and finalist meetings.
Seniority
Mid-to-Senior, independent contributor