Customer Advocate I
Core
Handle telephone and written inquiries for members and physicians in a call center, conducting research to provide prompt and accurate responses.
Role type
Customer service representative (call center)
Builds
Member and physician support services
Domain
Healthcare administration
Deliverable
client delivery
Required skills
Data entry, typing, analytical skills, organizational skills, independent decision making
Preferred skills
Medical terminology knowledge, anatomy knowledge, experience with CDHP/Medicare/Wellness/Disease Management
Responsibilities
Respond to telephone and written inquiries, conduct research, spend approximately 85-90% of scheduled time on the phone
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