Pharmacy Technician II
Core
Interpret and data entry moderately complex prescriptions, troubleshoot adjudication issues, and conduct outreach to members and providers to address care gaps and improve outcomes.
Role type
Licensed pharmacy technician (data entry & member services)
Builds
Pharmacy claims processing and member support programs
Domain
Health insurance / Pharmacy benefits management
Deliverable
client delivery
Required skills
Prescription interpretation, data entry, adjudication troubleshooting, member education, report generation
Preferred skills
Call center experience, National Pharmacy Technician Certification, State Pharmacy Technician License
Technologies
None explicitly stated
Responsibilities
Verify member and prescriber information and enter accurate data; Educate members on pharmacy rules and assistance programs; Conduct phone and text-based outreach to address care gaps; Provide support for grievances and appeals inquiries; Generate and maintain reports on rebates and utilization metrics
Seniority
Individual Contributor, Non-Management