Pharmacy Tech II - CarelonRx Call Center
Core
Interpret moderately complex prescriptions, process prior authorizations, troubleshoot adjudication issues, and educate members on medication adherence and care gaps.
Role type
Licensed pharmacy technician (call center)
Builds
Member education and care gap closure programs
Domain
Healthcare / Pharmacy / Medicare & Medicaid
Deliverable
client delivery
Required skills
Prescription interpretation, prior authorization processing, adjudication troubleshooting, member education, data entry, medication adherence counseling
Preferred skills
Medicare member support, high-volume call center experience, patient care experience, computer proficiency
Technologies
Computer systems
Responsibilities
Verify member information and input data for pharmacists, Educate members about prescriptions and medication resources, Assist members with scheduling preventive tests and screenings, Make outreach to members or providers to close care gaps
Seniority
Non-management, non-exempt