Supervisor, Medication Adherence
Core
Supervise Medication Adherence Technicians in a call center to ensure patients obtain organized medication products and reduce adherence challenges.
Role type
Supervisor, Medication Adherence
Builds
Medication adherence workflows and patient refill processes
Domain
Healthcare / Senior Care / Pharmacy Operations
Deliverable
client delivery
Required skills
Medication adherence protocols, pharmaceutical calculations, call center operations, KPI management, quality assurance, scheduling, Microsoft Office Suite
Preferred skills
Leadership experience, CRM systems experience, training delivery
Technologies
Microsoft Office Suite, web-based CRM, Medication Adherence Tracking tool
Responsibilities
Onboard and train Medication Adherence Technicians, manage call center workload and set SOPs, investigate patient refill delays and route to care teams, monitor Technician queues for efficiency, solve escalated pharmacy technician issues, lead daily team meetings and conduct quality assurance calls
Seniority
Individual Contributor with supervisory responsibilities