Pharmacy Technician (Call Center)
Core
Support members in understanding prescription cost-saving options and navigating pharmacy services via phone.
Role type
Pharmacy Technician Call Center Representative
Builds
Member support for Rx Savings Solutions (CoverMyMeds)
Domain
Healthcare / Pharmacy / Customer Support
Deliverable
client delivery
Required skills
Pharmacy operations knowledge, customer service, prescription claims handling, outbound calling, basic research, computer systems navigation, Microsoft Outlook/Excel
Preferred skills
PTCB certification
Responsibilities
Answer inbound calls regarding prescription costs, educate members on savings tools, assist with claims and transfers, make outbound calls, coordinate internal issue resolution, conduct basic pricing research
Seniority
Individual Contributor, entry-to-mid level
Sourced via workday · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.