Medical Receptionist
Core
Front-desk patient advocate responsible for check-in/out, scheduling, insurance verification, and coordinating patient transportation and care logistics.
Role type
Medical Receptionist / Care Facilitator
Builds
Patient intake workflows, appointment schedules, and care coordination for primary care and specialist visits
Domain
Healthcare / Primary Care
Deliverable
client delivery
Required skills
Patient intake and check-in procedures, appointment scheduling, insurance verification, patient transportation coordination, EMR system navigation, data entry and record maintenance, phone etiquette, customer service
Preferred skills
Medical Assistant certification, BLS certification, Microsoft Office proficiency
Technologies
Electronic Medical Record (EMR) systems, Microsoft Office Suite (Excel, Word, Outlook), telephony systems
Responsibilities
Greet and check patients in/out, manage PCP and specialist schedules, verify insurance and collect copays, coordinate patient transportation (Uber/Lyft, drivers), conduct lobby checks, transmit correspondence, present customer service surveys
Seniority
Entry-level, individual contributor