Care Facilitator
Core
Front-desk patient advocate handling check-ins, scheduling, and administrative support for primary care patients.
Role type
Care Facilitator (Front Desk/Administrative)
Builds
Patient intake workflows, appointment schedules, and clinic operational flow
Domain
Primary Care / Senior Healthcare
Deliverable
product features
Required skills
Patient intake and check-in procedures, Appointment scheduling, Insurance verification, EMR system navigation, Phone etiquette, Microsoft Office Suite, Data entry accuracy
Preferred skills
Medical Assistant certification, BLS certification, Local travel coordination
Technologies
EMR systems, Microsoft Office Suite, Uber/Lyft platforms
Responsibilities
Greet and check patients in/out, Schedule appointments for Top 40 patients, Verify insurance and collect copays, Escort patients to exam rooms, Coordinate patient transportation, Conduct customer service surveys
Seniority
Entry-level, hands-on IC