Front Desk Team Member
Core
Front desk team member serving as a patient advocate and gatekeeper for a primary care clinic, managing check-ins, scheduling, and patient flow.
Role type
Front Desk Team Member
Builds
Patient intake, appointment scheduling, and clinic operations
Domain
Healthcare / Primary Care
Deliverable
Dashboards & analysis
Required skills
Customer service, EMR systems, phone operations, Microsoft Office Suite, insurance verification, data accuracy
Preferred skills
Medical insurance knowledge, local travel
Technologies
EMR systems, Microsoft Office Suite, Uber/Lyft
Responsibilities
Greet and check patients in/out, schedule appointments, verify insurance and collect copays, answer phones and take messages, escort patients to exam rooms, coordinate patient transportation, conduct patient surveys
Seniority
Entry-level, individual contributor
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