Service Desk Manager
Core
Technology business leadership and vision in IT Service Delivery, ensuring consistent information on IT services and verifying performance against SLAs.
Role type
Service Desk Manager
Builds
IT service delivery operations, centralized technical support, and help desk services for corporate customers.
Domain
Healthcare / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT service delivery leadership, SLA management, team supervision, vendor relationship management, strategic planning, business acumen, project management, network administration, data governance, technical management, data center management
Preferred skills
IT certifications
Technologies
Computer systems, security, network, systems administration, databases, data storage systems, phone systems, Microsoft Office Suite
Responsibilities
Manage and lead technology-related activities in IT Service Delivery; oversee centralized technical support and help desk team; monitor IT system performance and productivity; define strategy and processes for functional IT area; manage relationships with IT vendors and contractors; develop service measurement framework; supervise 1-3 employees and coach team members.
Seniority
Manager, hands-on leadership