Senior Director, Software Engineering
Core
Leading technology business leadership and vision for a national business across multiple units, ensuring service performance against SLAs and managing IT service delivery domains.
Role type
Senior Director, Software Engineering
Builds
IT services, infrastructure, and operational frameworks for a national healthcare business
Domain
Healthcare / Enterprise IT Operations
Deliverable
infrastructure
Required skills
Strategic planning, IT service management, team leadership, stakeholder partnership, vendor management, performance monitoring, data governance, network administration, project management
Preferred skills
Master's degree in IT, Information Security concepts, ITIL Foundation certification
Technologies
Enterprise infrastructure, databases, data storage systems, phone systems, Microsoft Office Suite
Responsibilities
Manage and lead technology-related activities in a functional IT Service Delivery domain; Monitor performance of IT systems and infrastructure to determine cost and productivity; Define strategy and processes for functional IT areas; Analyze business requirements to develop IT solutions; Oversee centralized technical support and help desk teams; Ensure service operations meet SLAs and Operational Level Agreements; Manage relationships with IT vendors and contractors; Develop the overall service measurement framework; Grow and develop a team of IT professionals; Guide direct reports and peers on policies and practices; Manage teams for IT functional areas including operations, infrastructure, support, and clinical apps.
Seniority
Senior, hands-on IC with management responsibilities