Technicien·ne support technique
Core
Provide Level 1 software and technical support, diagnose and resolve client issues, and automate business processes using AI.
Role type
Senior IC technical support technician
Builds
Software support and remote installations for recreational services, sports centers, non-profits, and municipalities
Domain
SaaS for sports and recreational facility management
Deliverable
production ML models
Required skills
Windows 10/11, Microsoft Office Suite, remote desktop tools, Microsoft Azure, Windows Server 2016+, SQL Server 2016+, Linux Server (Ubuntu/CentOS), Docker
Preferred skills
Oracle, public sector/municipal domain knowledge
Responsibilities
Analyze and prioritize incoming support requests; diagnose and resolve software and IT environment issues; provide remote software installations; advise clients on tool usage; automate tasks using AI
Seniority
Mid-level, hands-on IC
