Lead, Care Facilitator
Core
Lead a team of Care Facilitators to ensure seamless, customer-centric patient check-in processes and VIP experiences at a primary care medical center.
Role type
Senior front-office operations lead (medical center)
Builds
Patient intake workflows, scheduling blocks, and front-desk operational standards
Domain
Healthcare / Primary Care Administration
Deliverable
product features
Required skills
Team leadership, patient relations, scheduling management, data entry accuracy, conflict resolution, inventory management, basic IT troubleshooting, Microsoft Office proficiency
Preferred skills
Knowledge of HEDIS initiatives, familiarity with Dashboard software, experience with electronic medical record (EMR) systems
Responsibilities
Lead Care Facilitators in ensuring patient check-in processes are customer-centric and seamless; Serve as first point of contact and resolution for patient issues/concerns/disputes; Collect co-payments, reconcile charges, and submit deposits; Troubleshoot Dashboard, phone, and computer issues; Order office supplies to ensure proper inventory; Fill in for Care Facilitators as needed for absences.
Seniority
Intermediate to Senior, hands-on IC
