Front Desk Team Lead
Core
Lead and supervise front desk staff to ensure effective patient care services, quality standards, and a positive patient experience in a primary care setting.
Role type
Front Desk Team Lead (Supervisor)
Builds
Front office operations, patient scheduling, and team engagement
Domain
Healthcare / Primary Care
Required skills
Team leadership, scheduling optimization, patient experience management, regulatory compliance, conflict resolution, operational excellence, staff training and development, inventory management, basic IT troubleshooting
Preferred skills
BLS for Healthcare Providers certification, some college coursework
Technologies
Microsoft Office Suite, Electronic Medical Record (EMR) systems, phone systems, computer software
Responsibilities
Lead a team of Care Facilitators and front desk staff; optimize patient scheduling and follow-up; ensure adherence to OSHA, clinical, and quality standards; serve as first point of contact for escalated patient issues; manage new patient paperwork and welcome tours; handle office inventory and supply ordering; perform front desk duties as needed.
Seniority
Mid-level, hands-on IC