Medical Front Desk Supervisor
Core
Organizing and directing front desk staff to ensure effective patient care services, quality standards, and a positive patient experience in a primary care setting.
Role type
Front Desk Supervisor (Primary Care)
Builds
Front office center operations, patient experience, and team performance.
Domain
Healthcare / Primary Care
Required skills
Team leadership, scheduling optimization, regulatory compliance, patient experience management, conflict resolution, operational excellence, hiring and selection, Microsoft Office Suite, EMR systems, problem-solving.
Preferred skills
BLS for Healthcare Providers certification, some college coursework.
Responsibilities
Leads a team of Care Facilitators and front desk staff; sets performance goals and develops talent; ensures adherence to core model and Center Playbook; optimizes scheduling to ensure 100% patient assignment; serves as first point of contact for escalated patient issues; monitors OSHA, clinical, and quality standards; troubleshoots IT issues; manages office inventory and supplies.
Seniority
Mid-level Supervisor