Front Desk Team Member
Core
Front desk team member serving as a patient advocate and gatekeeper for a primary care clinic, handling check-ins/out, scheduling, and administrative support.
Role type
Front Desk Team Member (Healthcare)
Builds
Patient intake, appointment scheduling, and clinic operations
Domain
Healthcare / Primary Care
Deliverable
product features
Required skills
Customer service, EMR systems, phone operations, Microsoft Office, insurance verification, data accuracy
Preferred skills
Medical Assistant certification, BLS certification
Technologies
EMR systems, Microsoft Office Suite, Uber/Lyft
Responsibilities
Greet and check patients in/out, schedule appointments, verify insurance and collect copays, answer phones and take messages, escort patients to exam rooms, coordinate patient transportation, conduct lobby checks, present customer service surveys.
Seniority
Entry-level to Junior