Supervisor, Medical Front Desk Team - Various Locations in Chicago, IL
Core
Supervise front desk staff and lead center operations to ensure effective patient care services and a high-quality patient experience.
Role type
Front Desk Supervisor (Healthcare Operations)
Builds
Front office center operations, patient scheduling, and team performance
Domain
Healthcare / Primary Care
Required skills
Team leadership, scheduling optimization, regulatory compliance, patient experience management, conflict resolution, operational standards enforcement, hiring and selection, Microsoft Office Suite, EMR systems, critical reasoning, problem-solving
Preferred skills
BLS for Healthcare Providers certification, some college coursework
Technologies
Microsoft Office Suite, EMR systems, phone systems, computer systems
Responsibilities
Lead a team of Care Facilitators and front desk staff; optimize patient scheduling and flow; ensure adherence to OSHA, clinical, and quality standards; serve as first point of contact for escalated patient issues; manage hiring and selection of front desk staff; handle medical release forms and record uploads; troubleshoot office technology; order supplies and maintain inventory.
Seniority
Individual Contributor, Supervisory