(Remote) Manager, Account Follow-Up Services
Core
Lead the Account Follow-Up Services team to improve revenue cycle performance, manage client relationships, and optimize financial health for healthcare clients.
Role type
Manager, Account Follow-Up Services (Revenue Cycle Management)
Builds
Revenue cycle processes, client account strategies, and team performance metrics
Domain
Healthcare IT / Revenue Cycle Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership and development, Revenue Cycle Management (RCM) strategy, Data analysis and reporting, Client relationship management, Healthcare compliance (HIPAA, CMS), Project management, Process improvement and automation, Financial metrics management (AR days, denial rates), Change management, Executive presentation skills
Preferred skills
Experience with EHR/PM systems (Epic, Cerner, Athena), Knowledge of medical coding (CPT, ICD-10, HCPCS), AI tool adoption for workflow efficiency
Technologies
MS Excel, PowerPoint, Reporting tools, EHR/PM systems (Epic, Cerner, Athena, eClinicalWorks), Clearinghouse platforms
Responsibilities
Guide and develop a high-performing remote team, Create and refine smart ways to manage client accounts and collect revenue, Use data to track key results and share clear reports with senior leaders, Be the main contact for clients to solve complex account problems and handle escalations, Ensure compliance with company rules and industry regulations (HIPAA, CMS), Keep up with industry trends and new rules to guide decisions
Seniority
Manager, hands-on leadership