Manager RCM Operations
Core
Managing everyday operations of a Revenue Cycle Management (RCM) team, focusing on accounts receivable, payment/denial trends, and process efficiency to maximize revenue.
Role type
Manager, RCM Operations
Builds
Operational workflows and revenue collection processes for healthcare practices
Domain
Healthcare / Revenue Cycle Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team management, performance assessment, process improvement, staffing planning, financial analysis (AR, denials, unbilled), client escalation handling, policy implementation, audit procedures, recruitment screening
Preferred skills
None stated
Technologies
None stated
Responsibilities
Manage team attrition and retention; Conduct quarterly assessments of team leaders and coaches; Perform periodic reviews for Assistant Managers; Identify development needs and ensure training fulfillment; Collaborate with Process excellence team for improvements; Monitor Practice Health and TruBridge scorecard; Monitor Payment/Denial trends and report variances; Evaluate staffing needs and develop staffing plans; Define and review KRAs with Assistant Manager; Coordinate newly transitioned clients with CS and other departments; Handle client escalations and process queries; Analyze reports to determine decreases in client AR; Maintain standardized operational workflows; Implement and standardize policies and procedures; Audit procedures to improve efficiency; Identify opportunities for services and process improvements; Analyze trends impacting charges, coding, collection, and AR; Contribute to recruitment by screening and interviewing candidates
Seniority
Manager, hands-on leadership