Agente Servicio al Cliente
Core
Customer service agent managing sales orders, purchase orders, and client accounts for a global mining technology company.
Role type
Customer service agent (order management)
Builds
Sales and purchase orders for mining equipment and spare parts
Domain
Mining technology and supply chain
Required skills
SAP (MM), order entry, purchase order verification, account reconciliation, client communication, claims management, needs analysis, data maintenance
Preferred skills
Mining or industrial sector experience, supply chain processes knowledge, multilingual abilities, proactive problem-solving
Responsibilities
Enter sales orders into SAP, verify purchase orders against quotes and contracts, reconcile customer accounts, track orders and update clients, attend client meetings, manage and resolve customer claims, identify customer needs, maintain customer data records
Seniority
Mid-level, hands-on IC
