Sales & Customer Service Executive
Core
Serve as the primary point of contact for internal and external stakeholders, managing inbound inquiries, addressing product queries, and monitoring sales achievements across APAC regions.
Role type
Sales & Customer Service Executive
Builds
Customer support, sales reporting, and supply chain coordination for mining technology products.
Domain
Mining technology / Industrial equipment
Deliverable
dashboards & analysis
Required skills
SAP proficiency, advanced Microsoft Excel (VLOOKUP, data manipulation), customer relationship management, sales performance monitoring, order and supply chain management, new product development support, customer satisfaction analysis, cross-functional collaboration
Preferred skills
Power BI for data visualization, PowerPoint for presentations, Sales & Operations Planning (S&OP) process exposure
Technologies
SAP, Microsoft Excel, Teams, Power BI, PowerPoint
Responsibilities
Manage inbound customer inquiries via Teams and email, monitor business plans and sales achievements, coordinate with technical and warehouse teams to resolve supply challenges, manage customer safety and Kanban stock requirements, participate in new product launches and costing, conduct customer surveys and implement action plans, circulate sales communication packages and reports, support managers with ad-hoc requests and process compliance
Seniority
Mid-level, hands-on IC