Customer Service Executive
Core
Manage customer purchase and sales orders, process quotations, and serve as the primary contact for allocated customers to ensure timely delivery and resolve issues.
Role type
Customer Service Executive (Order Processing & Liaison)
Builds
Order processing workflows, customer communication, and quotation management for mining equipment and services.
Domain
Industrial manufacturing / Mining technology supply chain
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
SAP ERP (4.7b+), order processing, customer liaison, quotation management, cross-functional coordination, data maintenance, returns and credits handling, cash transaction processing
Preferred skills
Industrial manufacturing experience, parts identification, warehousing, logistics, accounting systems, Microsoft Office, Lotus Notes, Outlook
Technologies
SAP ERP, Microsoft Office, Lotus Notes, Outlook
Responsibilities
Process customer purchase and sales orders in SAP ERP; act as primary contact for customer inquiries from RFQ to delivery; generate and manage customer quotations; coordinate with Sales, Finance, Logistics, and Technical teams; maintain Customer Master Data; handle returns, credits, and CARs; process cash sales and EFTPOS transactions.
Seniority
Mid-level, hands-on IC