End User Services Support
Core
Provide day-to-day operational support for end-user services, ensuring stability and performance of hardware and software for mining technology customers.
Role type
Level 2 IT support engineer
Builds
Hardware, components, and services for end users in mining operations
Domain
Mining technology / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows desktop OS, Mac OS, Microsoft 365, SCCM/Intune, Active Directory, hardware troubleshooting, incident management, ITSM tools (ServiceNow), documentation creation
Preferred skills
Azure Fundamentals, Azure Masterclass (140), Operational Technology (OT) support, CMDB service mapping
Technologies
Windows, Mac OS, Microsoft 365, SCCM, Intune, Active Directory, ServiceNow, Azure
Responsibilities
Provide operational support for EUS hardware and software; act as liaison to translate technical details for end users; manage incident resolution and escalations; create and maintain operational documentation; coordinate with external suppliers and internal teams; conduct site visits for on-site support
Seniority
Mid-level, hands-on IC
