Onsite Service Engineer Associate
Core
Provide onsite IT support for end users and workplace technologies, including smart hands activities for network and datacenter equipment.
Role type
Onsite Service Engineer Associate (Workplace Engineer)
Builds
IT support services for enterprise clients
Domain
IT Operations / Workplace Technology
Deliverable
product features
Required skills
Hardware troubleshooting, software installation, device setup, cabling, patching, ticket management, asset management
Preferred skills
CompTIA A+ certification, Bachelor's or Technical Degree
Technologies
Windows, Microsoft 365, iOS, routers, switches, PDUs
Responsibilities
Support PCs, laptops, mobile devices, peripherals, and workplace equipment; Install, set up, and maintain devices and standard software; Troubleshoot basic hardware, software, and connectivity issues; Provide smart hands support for servers, network devices, and site equipment; Assist with cabling, patching, and basic rack activities; Update asset and CMDB records and handle tickets in ITSM systems
Seniority
Entry-level to Junior, hands-on IC
