Field Service, Servitization Specialist
Core
Transform traditional aftersales organizations into modern, service-driven businesses by improving field service operations, customer engagement, and connected service delivery for industrial clients.
Role type
Senior IC Field Service & Servitization Consultant
Builds
Service business models (subscription, outcome-based, equipment-as-a-service), service contract processes, and digital service capabilities
Domain
Industrial services, field operations, servitization, digital transformation
Deliverable
product features
Required skills
SAP configuration, BOM and Serialization understanding, AI tools (Copilot, Gemini, GPT), project management (waterfall/agile/scrum), field service planning, workforce utilization analysis, customer lifecycle process design
Preferred skills
Equipment-heavy industry knowledge, Jira and Confluence proficiency, German, French
Technologies
SAP, Copilot, Gemini, GPT, Jira, Confluence
Responsibilities
Design and optimize service business models including subscription and equipment-as-a-service offerings; Analyze and improve field service planning and workforce utilization; Collaborate with cross-functional teams to improve end-to-end service delivery; Support initiatives leveraging connected products and AI-enabled capabilities; Contribute to transforming service contract and customer lifecycle processes
Seniority
Senior, hands-on IC