RTI Account Manager – Northern Region
Core
Managing and developing key customer accounts in the Northern region to ensure timely delivery of high-quality products and excellent customer service.
Role type
Account Manager (Regional)
Builds
Customer loyalty, satisfaction, and business growth in the Northern region
Domain
Construction materials (insulation) / Manufacturing
Deliverable
client delivery
Required skills
Customer relationship management, order processing, team leadership, cross-functional coordination, problem solving, contract compliance
Preferred skills
Product knowledge, communication capability, process improvement
Technologies
Order management systems, export quotation tools
Responsibilities
Manage and support customer service staff to achieve targets; Ensure accurate and timely processing of customer orders; Maintain strong long-term relationships with key customers; Coordinate with logistics, production, and quality teams; Develop and coach customer service staff; Resolve customer complaints and complex issues; Improve customer service procedures and standards
