Senior ServiceNow Architect
Core
Senior ServiceNow Architect supporting sales pursuits, integrated solution designs, and complex delivery programs for large-scale clients.
Role type
Senior IC ServiceNow Architect (Pre-sales & Delivery)
Builds
Technical solution designs, cost estimates, and ServiceNow architectures for Service Management, IT Operations, and HR domains.
Domain
IT Service Management / Enterprise Software Implementation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure
Required skills
ServiceNow architecture, pre-sales solution design, executive presentation, business impact assessment, technical consulting, team mentorship, cross-technology risk mitigation, governance establishment, competitive landscape analysis
Preferred skills
DevOps practices, Agile engineering, knowledge of ITIL, HR, Security Operations, and Customer Service Management domains
Technologies
ServiceNow, ITIL, Agile, DevOps
Responsibilities
Support large and complex pre-sales/RFP processes; Manage/Coordinate involved technology teams in on- and offshore locations; Develop technical solution design and create cost estimates; Present and discuss solutions with client executives; Assess business impact/ROI for complex components; Facilitate client workshops and document business requirements; Own ServiceNow architecture on complex delivery programs; Mentor internal staff; Act as customers' key contact on proposed technology solutions; Establish governance on customer engagements; Grow knowledge of ServiceNow technologies and competitive information.
Seniority
Senior, hands-on IC with leadership responsibilities
