Technical Customer Service Manager
Core
Lead technical service operations and drive after-sales revenue growth for cleaning and hygiene equipment in Thailand.
Role type
Senior Technical Customer Service Manager
Builds
After-sales service business, maintenance contracts, spare parts sales, and warranty management for industrial cleaning systems.
Domain
Industrial cleaning & hygiene solutions (floor care machines, chemicals)
Deliverable
client delivery
Required skills
Service strategy development, revenue generation, team leadership, vendor management, SLA management, warranty administration, operational budgeting, safety compliance
Preferred skills
Postgraduate management qualification, service business development, service selling
Technologies
Field service management systems, warranty management systems, spare parts inventory systems
Responsibilities
Develop and implement service strategies and business models; Generate profitable service revenue through contracts and parts sales; Manage after-sales operations including calls, warranties, and claims; Lead and develop internal teams and third-party service providers; Optimize spare parts inventory and control operational costs.
Seniority
Senior, hands-on IC with team leadership