Repair & Maintenance Branch Manager
Core
Lead and manage daily operations of a Repair & Maintenance Branch, overseeing repair, maintenance, installation, and technical support activities for LG Electronics products.
Role type
Senior IC branch manager (repair & maintenance operations)
Builds
Service operations and customer support for Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions
Domain
Consumer electronics / Home appliances / After-sales service
Deliverable
client delivery
Required skills
Branch operations management, team leadership (engineers/technicians), KPI tracking, budget control, inventory management, customer complaint resolution, regulatory compliance, cross-functional coordination
Preferred skills
Lean/Six Sigma, field service management systems, Saudi market service operations knowledge, PMP/ITIL
Technologies
Microsoft Office, ERP/Service Management systems
Responsibilities
Lead daily branch operations, oversee repair and maintenance activities, manage service team, monitor performance and customer satisfaction, handle escalated complaints, control expenses and revenue targets, manage spare parts inventory, ensure policy and safety compliance, prepare performance reports, coordinate with sales and logistics
Seniority
Senior, hands-on IC