Sr. Customer Service Agent I
Core
Senior Customer Service Agent supporting specialized and distributor accounts by resolving complex customer issues via inbound calls and maintaining accurate records.
Role type
Senior Customer Service Agent
Builds
Customer support interactions and accurate order data
Domain
Industrial/Chemical services (food safety, water, healthcare, hospitality)
Deliverable
client delivery
Required skills
complex issue resolution, judgment within policy, data entry, prioritization, new hire coaching, cross-functional collaboration
Preferred skills
SAP experience, customer service software proficiency, 25 wpm typing speed, multi-line telephone system operation
Technologies
Microsoft Office Suite (Excel, Word, Access, Outlook), Order Entry and Order Processing systems, SAP
Responsibilities
Respond to 100–120 inbound calls daily, resolve complex customer issues using sound judgment, maintain and update customer data, escalate quality or application questions, support new hire coaching, determine message urgency and prioritize workload
Seniority
Senior, hands-on IC