HR Service Delivery Representative
Core
Administer employee lifecycle changes and resolve HR queries for US associates via Workday and ticketing systems.
Role type
HR Service Delivery Specialist (Tier 1)
Builds
Employee lifecycle records and HR service responses
Domain
Human Resources / Workday HCM
Deliverable
dashboards & analysis
Required skills
Workday HCM, ServiceNow, employee lifecycle management, HR policy knowledge, data privacy compliance, ticket management
Preferred skills
Bachelor's degree, 5+ years HR Admin/HRSS experience, process streamlining, stakeholder collaboration
Technologies
Workday HCM, ServiceNow
Responsibilities
Process employee lifecycle events (promotions, transfers, comp changes), maintain employee records, serve as first point of contact for queries, provide guidance on policies and benefits, collaborate with COE teams, ensure legal and policy adherence, manage and prioritize support tickets
Seniority
Mid-level, hands-on IC