Sr Platform Engineer-ServiceNow
Core
Install, plan, implement, and maintain the ServiceNow platform, delivering out-of-the-box and custom solutions for business processes.
Role type
Senior ServiceNow Platform Engineer
Builds
ServiceNow configurations, custom applications, and integrations for enterprise business processes
Domain
IT Service Management (ITSM) and Enterprise Service Management (ESM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow System Administrator certification, ServiceNow workflows/Flow Designer, ServiceNow out-of-box applications (APO/ITSM/ITOM/HR/CSM), ServiceNow Administration, Production support, Agile/SCRUM, Business Rules, Script Includes, Access Control Lists, Scheduled Jobs, UI Actions, Client Scripts, Catalog Client Scripts, UI Policies, Catalog UI Policies, Data migration (transform maps/import sets), 3rd party integrations, Update sets, Batch sets, Instance cloning, System patching, Upgrades
Preferred skills
ServiceNow Accounts Payable Operations experience, ServiceNow Certified Implementation Specialist
Technologies
ServiceNow, Flow Designer, Transform Maps, Import Sets, Update Sets, Batch Sets
Responsibilities
Perform day-to-day support, administration, and maintenance of the ServiceNow platform including midservers and integration points; Partner with business and IT teams to gather input for ServiceNow configuration and implementation; Troubleshoot and resolve incidents, bugs, and defects; Design and implement ongoing improvements for a portfolio of processes; Develop reports for management on SLAs/KPIs; Train junior team members on subject matter expertise; Monitor the health, usage, and overall compliance of ServiceNow and its applications; Partner with leadership to drive implementation of the platform roadmap
Seniority
Senior, hands-on IC with mentorship responsibilities
