IT Trainee
Core
Support IT users and resolve incidents for Ecolab's internal customers in a dynamic international environment.
Role type
Junior IT support trainee
Builds
Internal IT support services and user experience
Domain
Enterprise IT support / End-user computing
Deliverable
client delivery
Required skills
Incident analysis, root cause analysis, remote support tools, MS Office 365, Windows 11, SAP GUI, mobile device support, ITIL processes
Preferred skills
Italian language proficiency
Technologies
GoToAssist, Bomgar, SMS, SAP GUI, VPN, Android, iOS
Responsibilities
Provide onsite and cross-border support to IT users, troubleshoot and resolve incidents, perform hardware and software change requests, liaise with partners and vendors, maintain system logging and conform to ITIL processes
Seniority
Entry-level, supervised role
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