Customer Service Agent - Sainsburys
Core
Act as a central point of contact between Sainsbury's and operational teams to ensure service delivery compliance, manage escalations, and track performance metrics.
Role type
Account Coordinator (Client Services)
Builds
Service delivery for Sainsbury's retail accounts
Domain
Retail / Facility Services / Cleaning & Hygiene
Deliverable
client delivery
Required skills
portal administration, escalation management, SLA/KPI tracking, stakeholder communication, operational coordination, reporting
Preferred skills
CAFM systems experience, scheduling support
Responsibilities
Manage client portal compliance and work orders, log and resolve escalations, track SLA and KPI performance, coordinate with regional operations teams, provide regular account performance updates
Seniority
Individual Contributor
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