Operations Support Analyst
Core
Supporting back-office contract fulfilment and administrative tasks for FT Professional customers globally, ensuring system access and permissions align with contract terms.
Role type
Operations Support Analyst
Builds
Client access to systems, content, and tools; operational reports; case resolution workflows
Domain
Media & Publishing / Customer Operations
Deliverable
client delivery
Required skills
contract management, data management, process investigation, case monitoring, reporting, stakeholder coordination
Preferred skills
adaptability, collaboration, attention to detail
Technologies
Salesforce, HUB queue system
Responsibilities
Process and complete contract fulfilment requests for corporate and agency clients; ensure client access to correct systems and content; maintain accurate data management and client confidentiality; escalate complex fulfilment issues; prepare and analyse operational reports; conduct data investigations regarding client accounts; monitor and distribute cases in the HUB queue; submit daily/weekly productivity and KPI reports; assist marketing and finance teams on projects.
Seniority
Entry-level, individual contributor