Senior ServiceNow Business Process Consultant
Core
Bridge business needs and technical implementation to optimize ServiceNow platform usage and improve enterprise processes.
Role type
Senior ServiceNow Business Process Consultant
Builds
Optimized business processes and ServiceNow solutions for enterprise clients
Domain
IT Consulting / Enterprise Service Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
ServiceNow functional consulting, ITSM process expertise, Agile/SAFe delivery, requirement gathering, process documentation, workshop facilitation, analytical problem solving
Preferred skills
HR or SPM module knowledge, ServiceNow configuration, change management, training delivery
Technologies
ServiceNow, Agile, SAFe
Responsibilities
Translate business requirements into ServiceNow solutions, conduct workshops and requirement-gathering sessions, assist in building user stories and process flows, support testing and UAT, provide functional expertise across modules
Seniority
Senior, hands-on IC
