Customer Service Representative
Core
Provide critical support to customers during the sales process by managing orders, resolving issues, and ensuring on-time delivery of products.
Role type
Customer Service Representative
Builds
Order fulfillment and customer experience for Ecolab Purifications, Bioprocessing, and API business lines
Domain
Industrial chemicals and water treatment
Deliverable
client delivery
Required skills
Order management, logistics coordination, exception management, internal stakeholder collaboration, email and phone communication, Microsoft Office proficiency
Preferred skills
Chemistry or science background, SAP or ERP systems experience
Responsibilities
Manage orders through the entire life cycle from entry to invoice, arrange shipping and tracking, resolve credit issues, escalate customer service problems, communicate with internal teams (sales, supply chain, finance, regulatory), handle high-volume email communications
Seniority
Individual Contributor, entry to mid-level