System Application Specialist
Core
Provide first-line technical support and troubleshooting for Nalco Water's automated monitoring systems and proprietary equipment (3D TRASAR, boilers, cooling towers) to global field representatives.
Role type
IT Operations Analyst (Technical Support)
Builds
Automated monitoring systems, data analysis tools, and proprietary equipment solutions for water conservation.
Domain
Water treatment, industrial automation, chemical engineering.
Deliverable
client delivery
Required skills
Troubleshooting electrical/mechanical systems, PLC knowledge, Gateways and Connectivity of automated systems, SAP, ServiceNow, NICE inContact, data analysis, working knowledge of boilers/cooling towers/wastewater treatment.
Preferred skills
German, French.
Technologies
3D TRASAR, SAP, ServiceNow, NICE inContact, Microsoft Office Suite.
Responsibilities
Provide live phone support to field representatives, diagnose and troubleshoot equipment issues, communicate equipment pricing and warranty details, track support tickets, provide technical guidance to R&D and commercialization teams.
Seniority
Mid-level, hands-on IC