Lead Platform Engineer - Servicenow
Core
Lead the ServiceNow Platform Operations team to design, develop, and implement custom solutions for APO, ITSM, HR, CSM, ITOM, and CMDB modules, serving global business users and IT stakeholders.
Role type
Lead Platform Engineer (ServiceNow)
Builds
Out-of-the-box and custom ServiceNow platform solutions for enterprise customers
Domain
IT Service Management / Enterprise Software Platform
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow System Administration, ServiceNow Configuration, ServiceNow Development (Client/Server-side), Workflow Design (Flow Designer), ServiceNow Upgrades & Patching, Update Sets & Batch Sets, Business Rules, Access Control Lists, Scheduled Jobs, Email Scripting, Agile Project Leadership, Technical Documentation
Preferred skills
ServiceNow Accounts Payable Operations (APO), ServiceNow Implementation Specialist Certification, AI/ML Capabilities knowledge
Technologies
ServiceNow, Flow Designer, Update Sets, Batch Sets, Business Rules, Client Scripts, UI Policies, Scheduled Jobs
Responsibilities
Manage and maintain the ServiceNow Platform including configuration and administration; Design and implement new features and modules; Monitor system performance and troubleshoot issues; Mentor and coach the team; Lead cross-functional collaboration for platform enhancements
Seniority
Senior, hands-on IC with leadership responsibilities
