Lead ServiceNow Engineer
Core
Design, develop, configure, and maintain ServiceNow applications and integrations for enterprise IT and business processes.
Role type
Senior IC ServiceNow Platform Engineer
Builds
Scalable and secure ServiceNow solutions including ITSM, CSM, APO, MCO, and Finance Management modules
Domain
Enterprise IT Service Management (ITSM) and Business Process Automation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow platform architecture, JavaScript, REST/SOAP APIs, Business Rules, Client Scripts, UI Policies, Script Includes, Flow Designer, IntegrationHub, MID Server, ETL, DataFabric/Zero Copy Connectors, CMDB, Discovery, ACLs, roles, security best practices
Preferred skills
ServiceNow Performance Analytics, Reporting, UI Builder, Service Portal, Workspace configuration, DevOps, CI/CD, ATF, Cloud platforms (AWS, Azure), ITIL processes
Technologies
ServiceNow, JavaScript, REST, SOAP, IntegrationHub, MID Server, Flow Designer, ETL, DataFabric, AWS, Azure
Responsibilities
Design and implement ServiceNow solutions; Customize applications using platform capabilities; Build and support integrations; Create and manage Service Catalog items and workflows; Perform unit testing, debugging, and troubleshooting; Support platform upgrades and patches; Collaborate with architects and business analysts; Maintain technical documentation
Seniority
Senior, hands-on IC
