People Operations Analyst
Core
Ensure accurate employee and personal data in payroll systems (ADP WorkForce Now, ADP Celergo) and manage Tier 1 HR inquiries for Canada and US operations.
Role type
HR Shared Services Analyst (Payroll & Case Management)
Builds
Data integrity in HCM and Payroll systems; employee self-service adoption (via careerplan.io/jobs/R0027538-people-operations-analyst-at-roquette)
Domain
Human Resources / Payroll / Shared Services
Deliverable
dashboards & analysis
Required skills
Payroll data management, HRIS data management, Case management, Root cause analysis, SOP creation, Excel proficiency, Data auditing
Preferred skills
ADP WorkforceNow, Workday Core HCM, Ticketing systems
Responsibilities
Enter employment data for new hires, changes, and terminations; Complete data imports and resolve discrepancies; Conduct weekly/monthly audits between HCM and Payroll systems; Respond to employee and manager Tier 1 inquiries; Coach employees on self-service tools; Maintain Standard Operating Procedures (SOPs); Investigate system errors and implement solutions.
Seniority
Mid-level, hands-on IC
