Payroll Support Specialist (d/f/m)
Core
Provide expert-level support for payroll processing, compliance, and system functionalities to customers, ensuring timely and accurate resolution of inquiries.
Role type
Payroll Support Specialist
Builds
Customer support experiences and payroll process improvements
Domain
HR Technology / Payroll
Deliverable
client delivery
Required skills
Payroll processing expertise, Payroll compliance knowledge, Quality assurance, Analytical thinking, Problem-solving, Time management
Preferred skills
Cross-functional collaboration, Knowledge base contribution, Self-service resource creation
Technologies
Personio platform
Responsibilities
Respond to customer inquiries via email, callbacks, and live chat; Provide expert-level support for payroll processing and compliance; Collaborate with internal teams to troubleshoot issues; Contribute to internal and external knowledge base; Assist in creating Help Center articles.
Seniority
Individual Contributor