Sr.Customer Care Agent
Core
Sr. Customer Care Agent serving as the primary point of contact for customers across Latin America, managing the order-to-cash cycle and ensuring operational excellence.
Role type
Senior Customer Support Specialist (Order Management)
Builds
Efficient order management and responsive customer service for plant-based ingredients and pharmaceutical excipients
Domain
Food & Beverage / Pharmaceutical Ingredients / SAP Order Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
SAP (Sales/Commercial modules), Order Management, Customer Relationship Management, Cross-functional Coordination, Issue Resolution, Spanish (Fluent), English (Fluent), International Trade Basics
Preferred skills
Pharma/Food/Chemical industry experience, MBA, Customs training
Technologies
SAP
Responsibilities
Create and monitor sales orders in SAP; Handle customer inquiries, requests, and complaints; Coordinate with Sales, Logistics, Supply Chain, and Finance teams; Resolve issues related to orders, deliveries, and invoicing; Provide dedicated support for Southern Cone Spanish-speaking countries (Argentina, Colombia, Chile, Paraguay, Uruguay)
Seniority
Senior, hands-on IC